Delivery & Refund

All orders with ready stock items will be ship within 1-2 working days once payment has been verified.

We are using POSLAJU Malaysia for local shipping, it takes 1-3 working days to reach your address.

In the event that the package is returned to Isaromia due to the customer's error in mailing address submitted (incorrect / insufficient address), or expired of the date of self-collect at POSLAJU branch, the customer is responsible for the shipping costs incurred for re-delivery.

In case of your order is including both ready stock and preorder items, we will only ship your order when all the stock is ready. Preorder items take around 2-4 weeks to arrive upon payment is verified.

Please leave your message at the checkout page, or private message us at our facebook page, and the estimated time and date you will visit us to self-collect your order.

You may make payment in advance to make a reservation and collect your order in our working hours, otherwise self-collection have to depends on the stock of availability.

You may leave your message at the checkout page, or private message us at our facebook page about the estimated time and date you would like to deliver your order.

Even purchase one item we also provide delivery services and no add on charges. Cash on delivery only available for certain area, kindly whatsapp or private message us at facebook regarding your location.

We do accept return and exchanges.

• All items can only be returned in exchange for credit voucher, less a processing fee of RM5 (incurred for exchanges of size, colors or other items, does not apply to faulty item). You will receive a credit voucher code via email once we have processed your return. Sorry that we're unable to provide any refund in cash.
• All item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact).
• Return/ exchanges are not applicable for accessories, leggings, invisible bras and promo items.
• Return/ exchanges must be applied within 3 days upon item received. The items must be shipped back to our HQ within 5 working days upon item received. Buyers hold full responsibility until the parcel reach us.
• Buyers are responsible for the return cost. This does not apply to faulty item.
• All return/exchange will be processed within 5 working days upon receipt of returned items.
• Kindly clarify those which are not counted as faulty/ defect items as below:
• Slightly off-line or snag at crochet/ knitted fabric.
• Washed (fade, shrink or other issues)– Stain below 0.5cm.
• Defects caused by vandalism.
• Button holes does not open.
• Buyers are requested to attach clear pictures to show the defected parts to process return of the item.
• Kindly email us at info@isa2u.com to process your return / exchanges of faulty item or any other inquiry.